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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
363 ratings and 187 comments received in the last 90 days.
18 April 2025
Excellent communication No hard selling tactics Advisor Lauren was excellent and looked after me with professional courtesy
07 April 2025
Took the time to listen to our needs, tweaked the finance where needed and quick delivery on Mother's Day!
03 April 2025
See above.
03 April 2025
I am very satisfied with my experience
02 April 2025
Thanks to Amy, I'm now driving a car I absolutely love, and I wouldn't hesitate to return to her for future purchases. I highly recommend Amy to anyone looking for a smooth and positive car-buying experience at Sytner Sunningdale BMW.
02 April 2025
Very well laid showroom And friendly reception
31 March 2025
Great experience with every touch point
30 March 2025
I have the car I want
26 March 2025
Able to park easily and made to feel welcome
23 March 2025
Professional, gave me regular updates on build. Friendly, helpful, great handover. Excellent all round.
12 March 2025
No issues
12 March 2025
I was incredibly satisfied as the whole process was incredibly smooth and I was provided with updates along the way.
10 March 2025
It was so easy to buy a new car, other car showrooms were unhelpful and really didn't seem interested in us as a customer.
06 March 2025
As above
01 March 2025
Andras and Alex were knowledgeable and not pushy. They were very responsive when needed.
28 February 2025
Lauren Hamill at Sytner Sunningdale throughout - from first meeting her, ordering car, keeping me informed when car was being built, to delivery and being so helpful post delivery !
27 February 2025
Excellent service from the sales team of Amy and Louis
11 May 2025
As above, all work completed and car cleaned
11 May 2025
Will was very helpful on my service day, he clearly explained what needs to be done, and updated me of the status with regular phone calls.
09 May 2025
I think Maya was good in resolving my concerns raised in (1)
08 May 2025
All round good
07 May 2025
Excellent, effecient service
07 May 2025
No problems. Received information via video on what had been examined ( this is probably a bit over the top)
07 May 2025
Booked location guidance was poor. Went to Sunningdale to be told it's Ascot and that this happens often. The staff could not provide me a justifiable explanation as to why this oil change was needed and not covered, complimentary wash non existent
06 May 2025
Don't like the continual upsale policy and there seemed no urgency to get my car back to me. And was not informed when it was ready
05 May 2025
As above
04 May 2025
The team were helpful and polite
04 May 2025
No issues
04 May 2025
All good really but noticed that the courtesy wash did not get all the brake dust off the wheels i.e. some edges still had brake film untouched. I very much liked the video report which was presented in a clear and concise fashion, very helpful.
03 May 2025
They fitted me in at very short notice and got car through MOT but not sure about the £50 to fit a side light!
03 May 2025
Polite and professional
01 May 2025
i know i will get top service
29 April 2025
They sorted the problem
29 April 2025
as above
29 April 2025
Good service
28 April 2025
Excellent communication and respectful dealings with customers, even those of us driving older cars.
28 April 2025
Very professional and customer focused
28 April 2025
We always try to deal with Gary Docherty and he always give exceptional service. Professional, knowledgable and friendly. The service we get is always as expected from a vehicle standpoint too
26 April 2025
Always helpful and friendly
25 April 2025
As above
24 April 2025
Even though it's been a repeat problem with the car, the team are friendly and accommodating.
24 April 2025
Booking, reminder process. Kept informed well on the day. Liked the video check sent through. Car ready by agrred time
24 April 2025
Why does it take 3.5 hours to do a mot which I can get in any garage in an hour
23 April 2025
Will, the technician, called to introduce himself, gave full breakdown of timings, & car would be washed. Called saying car was ready & 2 notifications raised from MOT. Collected, great handover. Really impressed, car is booked in for brake pads.
23 April 2025
Alfie Armes has been great dealing with my recent requirements. Always gets back to me quick. Is keen to work through issues and get the car cared for. Polite and help-full. Other members of staff i have spoke to are friendly and happy.
22 April 2025
Well organised, completed as asked
21 April 2025
the service was fine, much quicker than it has been previously, the waiting area is always pleasant and clean, the coffee machine is a bonus, the gentleman on reception (who is the best you have ever had in that position) and Maya were both excellent
21 April 2025
Good while you wait service at a reasonable price.
21 April 2025
All went according to plan
21 April 2025
Quick, efficient and friendly
20 April 2025
Very efficient and professional
19 April 2025
When I dropped off the car I was asked to fill in a form with my contact number so I can be updated on the service. I didn't get the update. Instead the number is taken off client records and my husband gets the notification instead.
19 April 2025
Was kept informed whilst you had my car, got a video of an inspection. Very efficient
19 April 2025
Cant fault the service and communication
19 April 2025
Very satisfied. Very good experience.
18 April 2025
The recall done on my car in an hour when they had restricted staff on saturday
18 April 2025
Smooth and personal service Work done plus a vehicle check
17 April 2025
used synter sunningdale many times before this time not great after paying £1,900, could have bought a small second hand car
17 April 2025
Was offered a bit of a discount from the original price due to needing more work done than I thought. Also didn't get charged additional labour which was great.
16 April 2025
The service and MOT were done quickly. A problem was identified, BMW dealt with the warranty and the problem was resolved.
16 April 2025
Lovely team , very helpful and get the job done
15 April 2025
Great service. The service delivered was just not a tick box exercise, thinking about the customer further on.
15 April 2025
Everything went very smoothly and clearly explained. Excellent & thanks to service advisor Will Taylor.
15 April 2025
Service completed earlier than anticipated
14 April 2025
Excellent service and great staff
14 April 2025
All good apart from points below in question 3.
14 April 2025
Excellent service, polite service advisors and great communications. Car always comes back looking great.
14 April 2025
I was given sound advice about my car without any pressure
14 April 2025
Quality of car wash was not great. Looks like it was rushed and dirt was missed on some panels. Inside was not vacuumed.
13 April 2025
So expensive
12 April 2025
Just a service. Nothing to write home about
11 April 2025
Very pleased
11 April 2025
Easy booking, quick fix and good communication.
11 April 2025
Perfect
11 April 2025
Great service and quick resolution.
11 April 2025
Reception check-in was quick, pleasant, and professional. Service Advisors Gary Docherty and Alfie were knowledgeable, friendly, and informative. The CitNow video made by Harry was a great addition for transparency and piece of mind
11 April 2025
Excellent service from Sytner Sunningdale. Alfie Armes was brilliant - friendly, professional, and kept me updated throughout. He made the whole process smooth and stress-free. Really happy with the experience and would highly recommend.
10 April 2025
A persisting panoramic seal failure was dealt with patience and understanding by Sytners of Sunningdale. Gary Docherty of particular note.
10 April 2025
car not cleaned
09 April 2025
Had 3 re-calls actioned
08 April 2025
Very good customer service
08 April 2025
See above. I did not need quite as many calls during the day to report on progress
08 April 2025
See above. Car was serviced on time and all costs explained by Alfie. Requested test drive not available while waiting on day as vehicle had been sold, so a goodwill reduction was applied to my bill.
07 April 2025
Generally very pleased.
06 April 2025
Work was done quickly car was cleaned thoroughly
06 April 2025
Will was brilliant. Knowledgeable and professional.
06 April 2025
At the time I thought they were great. Then I realised how untrustworthy they were.
05 April 2025
Very good service helpful and friendly experience
05 April 2025
Very good got car back quicker than expected
04 April 2025
Great service
03 April 2025
Every service I've had at BMW Sunningdale has been completed early have always left ahead of my scheduled leaving time
03 April 2025
I was happy with the quick and efficient service. The communication from Will Taylor was outstanding. I always knew what was happening with my car and felt confident in his expertise.
03 April 2025
Great people that we deal with, courteous and professional. Makes a difference to maintaining a long term loyalty.
03 April 2025
Great service . No faults
02 April 2025
Happy with the services received at service centre
01 April 2025
Good communication, clear diagnosis and cost updates.
01 April 2025
Efficient, friendly and professional service. I wish you offered more courtesy car slots to make the annual motor service and MOT experience more effortless.
01 April 2025
Completed all that was required of the car.
01 April 2025
Very easy to drop the car and go off to work whilst they service the car. Very smooth experience
01 April 2025
Promised an initial remote diagnosis by two agents prior to bringing the vehicle in and then when the service rep rang me was told that remote diagnosis was an onsite thing. Also, the vehicle was retained for two nights due to a part issue.
31 March 2025
Efficient service and Staff always friendly and welcoming .
31 March 2025
See above. Friendly and efficient staff.
31 March 2025
As set out above and a big thank you to all concerned
30 March 2025
Car ready 3pm (invoice14:55, app showed car locked 15:15). No call to tell me. Rang at 5pm - no promised call back. Set off at 5.15 to get there for 6pm. Told they'd rung & texted. Phone had been with me and working. Think they'd forgotten me.
29 March 2025
Everything done as advised and in shorter time.
28 March 2025
Again, used Ascot for over 20 years and all staff have been really professional and Gary this time was no exception.
27 March 2025
I'm very satisfied with the service experience
26 March 2025
Excellent service from the team led by Billy & John.
26 March 2025
Service was not up to standard. The vehicle status wasnt updated either
26 March 2025
Made comfortable to wait. Service rep excellent
26 March 2025
Work completed promptly and car washed and hoovered. Good interaction with the staff.
26 March 2025
really impressed. big improvement from previously. nothing wrong before but now service is above the norm. also area for me to work on laptop while wait massive help
25 March 2025
Good communication before and during the day.
25 March 2025
Very satisfied with courtesy whilst at service centre
25 March 2025
Polite and helpful staff. Efficient.
25 March 2025
Sytner Sunningdale have met all of my expectations and have been extremely helpful.
25 March 2025
I was happy with the care and service
24 March 2025
Was looked after very well by your service rep.
24 March 2025
A smooth slick operation and I was kept informed at every step
22 March 2025
Professional service
22 March 2025
Efficient service, very helpful & pleasant staff.Great message communication
20 March 2025
As above
20 March 2025
Will Taylor was charming , accommodating and efficient.
20 March 2025
Fast, efficient and reliable. Good customer service in respect of keeping me informed.
20 March 2025
They were literally and efficient completing the work on time
20 March 2025
Will and the team are great and have been super helpful over the years
20 March 2025
As above
19 March 2025
All work completed within the 90 minute appointment, car washed and vacuumed as well.
19 March 2025
Great customer service and organisation.
19 March 2025
Overall good experience, communicative and deliver upon agreement
18 March 2025
Done everything I required
18 March 2025
easy to deal with, fast and efficient
18 March 2025
Technician was very helpful with putting the air freshener in my car. No I'm not kidding! Enjoyed using the branch manager's office for my meeting. Also not kidding! Really appreciated all the help.
17 March 2025
Meet and greet and very friendly and professional staff providing exceptional service
17 March 2025
Nothing is complicated and just simple and straight forward as it should be
17 March 2025
Very much satisfied,A++++ experience and service.
17 March 2025
Mark kept me informed.
17 March 2025
Mark kept me informed on progress with my car and sourcing the light unit.
16 March 2025
Really liked the SMS link to track the status of my car whilst I waited for it to be serviced. So much better than waiting and not being informed. MArk was very good.
16 March 2025
1 alerted them to the charging port issue at about nine am - they collected the car about 12:30 - fixed the issue and returned it to me by lunch time the next day - and honoured free charge due to common issue.
15 March 2025
On time, kept informed and happy to answer questions
15 March 2025
Although dont expect a problem with car after two weeks from purchasing - the door issue was dealt with quickly and smoothly with a courtesy car provided.
15 March 2025
The car was serviced without issue and the staff kept me informed of the progress.
15 March 2025
I don't normally like main dealers but I definately make an exception for this place. Always find them very helpful and approachable and actually charge what they quote - which with some other main dealers is not always a given. Also seen them go the
15 March 2025
Good customer service. Fully updated of progress whilst vehicle at dealer.
15 March 2025
Best dealership I have ever dealt with.
15 March 2025
I was very impressed with the improved professionalism of the service team.
15 March 2025
Good job, sensible price
13 March 2025
Did exactly what they said they were going too, communicated everything clearly and any additional works were explained and justified.
11 March 2025
MOT test was completed okay, road test showed no issues and reported as such.
09 March 2025
It was a very easy 'while you wait' experience. The facilities were very good and it was easy to carry on with my daily work while my car was serviced. The team even went the extra mile in tracking down the nearest Post Office for me!
09 March 2025
Well done to all staff members at this branch. ????????????????
08 March 2025
Paul the service manager has always made the experience first class
05 March 2025
John Young is very helpful and is a credit to Sytner
04 March 2025
Only waited the time they said for the car to be serviced
04 March 2025
my steering wheel still feels a bit loose not sure the valve replacement has fixed the issue
02 March 2025
see above
28 February 2025
No
25 February 2025
They understood my concern and dealt with it professionally
25 February 2025
Staff very helpful.
24 February 2025
Would definitely use Sytner Sunningdale again. It's not the closest BMW dealership to my home but I would make the extra journey to return.
24 February 2025
My service advisor, Will Taylor, kept me up to date throughout the day with what was happening with the car and was able to answer all my questions regarding what needed to be done, very helpful and knowledgable.
24 February 2025
Excellent team - well supported by Gary Docherty
24 February 2025
Car was quickly booked in and dealt with
23 February 2025
Happy with the service
23 February 2025
Because they are always good
23 February 2025
It was ok but not exceptional.
23 February 2025
Always a smooth experience. Good facility to work while waiting for the service to be completed. Always on time and great friendly personnel.
23 February 2025
Timely, good communication
23 February 2025
Complete customer service from Maya.
22 February 2025
Obviously expensive for an oil change and more than I would normally pay, but I had the recall work done at the same time. The process was efficient and friendly.
22 February 2025
Good experience again, everything done as agreed and on time
22 February 2025
As above.
22 February 2025
2 hours 20 mins is too long for a MOT Test.
22 February 2025
The guy looking after me was extremely helpful and kept me informed at every stage of the process
21 February 2025
I have been taking my cars to the dealership for servicing requirements for many years. The dealership has progressed and evolved with the times and the customer experience has continued to be exceptional
20 February 2025
Was able to book a specific time slot and sit down and read the newspaper while I waited.
20 February 2025
Excellent service from John again trying to find solutions over and above what is required
18 February 2025
I had to get to a meeting which meant they ran out of time to wash the outside of my car. They did offer for me to come back the following day however.
18 February 2025
The staff was really friendly and knowledgeable, and I got real time updates every step of the way. I felt like I was able to give my input when needed, and drove out of there fully confident that the car had been taken care of by professionals.
18 February 2025
i was in and out of the facility in the time agreed with minimum fuss.
18 February 2025
Disappointing that you are unable to leave your keys in a drop off box to aid with a pre opening (8am) drop off
18 February 2025
repair fault and more
18 February 2025
Friendly staff however due to issues covered, not very satisfied with the experience.
17 February 2025
Problem solved in acceptable timeframe...
17 February 2025
I requested a discount due to the big price quote for work as I have always been loyal and a returning customer, which I was surprisimgly given at the end of the job.
05 May 2025
Our agent was very efficient, tool care of all our queries very promptly.