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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
258 ratings and 137 comments received in the last 90 days.
23 August 2025
Harry was knowledgeable and patient!
09 July 2025
Amy looked after me throughout the buying process whilst Lauren was at the hand over. Both were super to deal with. Matthew was excellent running through the finance and a special shout out to Ross who was super easy going and a pleasure to talk to.
07 July 2025
Helpful and professional staff
04 July 2025
I would like to commend Andras Molnar who dealt with the sale at Sytners. He was very good throughout.
09 June 2025
Good service. Friendly people.
04 June 2025
Well the salesman Bryan West was very knowledgable, and provided super advice to me
27 August 2025
Very satisfied with the service.
26 August 2025
Everything was explained and I was kept informed of progress
25 August 2025
Very efficient service, only issue was I wasn't given an invoice for the recall work itself for my service history. I asked for one when I came in the next day, message was passed on but I still never got the invoice
24 August 2025
Booked for oil service - 1.5 hour wait - then told need transmission oil - total wait time 3 hours 15 mins - I asked about a loan car and told that I need to book 4-5 weeks in advance as you don't have many cars . I always used to get a loan car !
24 August 2025
I know I'm always going to get a first class service Staff go out of their way to make sure that I'm happy with the service that they have provided
23 August 2025
Staff were polite but the issue 'can't' be fixed which is VERY disappointing for BMW.
23 August 2025
Maya kept me updated with the progress of my car. Excellent communication
22 August 2025
Good communication Problem not fixed and expensive to diagnose nothing
21 August 2025
Knowledgeable staff and work carried out quickly
20 August 2025
Maya was great, communicated with me throughout, and explained things so I understood the problems and what was needed. Did so politely from start to finish.
19 August 2025
Professional staff, service on time and as promised. I like the complimentary wash.
19 August 2025
Great pre service check in. Warm welcome on arrival and kept informed throughout.
18 August 2025
Everyone was very helpful
18 August 2025
I will never go to a Sytner dealership again - whatever brand of car I have
18 August 2025
I am very happy overall with Sytner Sunningdale.
17 August 2025
The service experience was very positive overall. However, if you agree to wash a customer's car, you shouldn't leave water marks that make the car look worse than before washing. From a customer's perspective, it would be fair to refuse to wash the
17 August 2025
Kept in touch throughout by team.
16 August 2025
They kept me informed throughout the day as to how things were going and they fulfilled everything that was required.
12 August 2025
Very good communication, my expectations met in all respects. Limited parking space is, however, an issue to address
12 August 2025
Great service, particularly from Alfie Armes
10 August 2025
Friendly, convenient and easy to deal with.
10 August 2025
first class
09 August 2025
The service centre consultant (Alfie Armes) was very helpful and made every effort to resolve the issues. Communication remained clear and consistent throughout the time they had my car.
09 August 2025
They fixed a small but annoying problem
08 August 2025
Streamless process
08 August 2025
Very professional I was very well looked after And I am very grateful for the support and help they gave me
08 August 2025
fast
07 August 2025
Friendly professional and intelligent communication
07 August 2025
Very satisfied, dealt with professionally and with great courtesy
06 August 2025
They said they where going to follow up regarding warranty and body work queries. Its been just under 2 weeks and I havent heard anything back/been updated at all
04 August 2025
I knocked a star off because the beverage selection is disappointing
04 August 2025
Valet wasn't the best. Carpets hoovered but seats were not.
04 August 2025
Thorough, polite and just a nice experience.
03 August 2025
Very professional and great service . Always a warm welcome
03 August 2025
Very efficient service from Samantha at Sytner Sunningdale. Routine service was completed as booked, and she arranged for the replacement of a faulty headlamp unit under warranty for me.
03 August 2025
Same as previous answer
03 August 2025
Finished on time
02 August 2025
At first visit tried to charge more for work quoted. Has to provide email, to prove. Adviced work was not uploaded to iDrive a key reason for completion. Required further visit & £400 pounds of unnecessary work to get service loaded to iDrive.
02 August 2025
As above
01 August 2025
Will Taylor was very accommodating to investigate my issue and worked hard on my case to align with warranty team to successful completion.
30 July 2025
See above
30 July 2025
Treated with courtesy, very accommodating, and everything was well explained and clear.
29 July 2025
As before
29 July 2025
Problem solved
28 July 2025
Prompt and professional
27 July 2025
Very satisfied
26 July 2025
Efficient & helpful
22 July 2025
VERY SATISFIED. They were professional in every respect: the quality of repair workmanship was superb, the logistics of the repair, loan car etc. was well handled, and our car returned to us looking like its former beautiful self. GREAT TEAM.
21 July 2025
Attention to detail. Also keeping customer informed.
21 July 2025
Satisfied with the service however need to provide loan vehicle, I believe the team need to work on it. Previously, there were good coffee and cookies, now they are being cut - so the overall service is getting reduced
19 July 2025
Good communication car cleaned and ready on time
17 July 2025
My car was blocked
16 July 2025
excellent
16 July 2025
Very efficient
15 July 2025
Organised well communicated and reasonably priced
14 July 2025
Service was carried out more quickly than expected and the cost was lower so overall a good experience.
14 July 2025
No surprises
14 July 2025
The MOT tester failed the test because the tyre has a deep cut to the cord of the tyre. I understand the tester was erring on the side of caution due to safety. I feel its an over-exaggeration having inspected it. An advisory yes but not a fail.
14 July 2025
Great service from the team at Sytner as usual
13 July 2025
A1
13 July 2025
satisfied with service / staff Tho I did notice one thing . and drew it to the attention of service rep . it might be prudent to remove seating area cushions now and again during cleaning - I dropped my pen - when retrieved seat pad full of rubbish
13 July 2025
Always a professional service given.
13 July 2025
As above
10 July 2025
Identified the issues. Included complimentary clean and wash.
09 July 2025
Friendly fast service
08 July 2025
All good l.
08 July 2025
I explained what's wrong with the car .engine has smoke and rpm is nit stable .they asked 75 pounds to put one screw on intake pipe .it took me 20 sec.to sort it
08 July 2025
Work on car is good. But service is simple, give the key, someone comes and says hello and tells you the price, job is done then they come get the money. No service there. No coffee machine.
08 July 2025
Although it was very busy on the day I visited, Will who looked after me on the day kept me up to date with the progress of my vehicle throughout the time I was there, he was very friendly and helpful.
08 July 2025
Everything done as expected
07 July 2025
See above
06 July 2025
As above
06 July 2025
I was satisfied, but it did seem expensive for what was done...
06 July 2025
The work was done in a timely manner, as promised. My service man kept me fully informed and delivered on everything requested and discussed.
05 July 2025
I feel it's difficult these days to find a garage not hiding behind a computer diagnostic. Gary was willing to give an opinion based on personal experience of owning an older model BMW. I really respect this.
05 July 2025
Cont'd from above. - was clearly stated in their terms. I was then given a quote for the work, which I thought was too expensive and question. I was then told the quote would be reviewed and they'd call me back the next day. The call never came....
04 July 2025
As explained above
04 July 2025
They always complete the services on time, there are online tracking and they return my car better than how I have handed them over.
02 July 2025
The staff were super.
02 July 2025
I have t been back to you recently and the state you presented my car to me when I bought it I'd never come back
01 July 2025
Satisfied job done well
01 July 2025
Satisfaction
01 July 2025
I'm not keen on your new drop off process. I completed on-line check-in as normal but on arrival I'm now asked for some of the same info. I also have to wait (10 mins) to see a Service Advisor who asks me some of the details already given.
01 July 2025
A job well done
26 June 2025
Dont think service engineer could find the root cause of the problems and they were just asking me to change many parts costing over 4 grands without guaranteeing of solving the real problem. It appeared to be hit and trial method.
26 June 2025
I did give 5 stars as you very kindly washed car but it needed doing again and hoovering out but in fairness I know you was very busy
25 June 2025
The staff are pleasant and helpful.
24 June 2025
Was kept informed of everything going on
24 June 2025
work all completed in a timely fashion and with clear explanation of additional work
24 June 2025
Very helpful guy on parts counter
24 June 2025
Very good service
24 June 2025
Excellent service from start to finish. Great communication from Alfie.
24 June 2025
Work done promptly and to time and kept me informed
24 June 2025
Outstanding service, polite, informative, and efficient
24 June 2025
I presented my i3 with a rapid charging problem. My account was perfunctorily dismissed as irrelevant because it wasn't confirmed by fault codes, and the car charged in the workshop. A BP rapid in Crowthorne sometimes will, sometimes won't charge.
23 June 2025
On time delivery after service.
22 June 2025
MoT and complementary wash undertaken in the time period agreed.
22 June 2025
Excellent customer care
22 June 2025
Very helpful, informative and professional service received.
21 June 2025
Easy and friendly online service booking
21 June 2025
I called in at Sytner and explained that I had checked the battery on my car and it was low on charge.It was the original battery and the car is 13 years old. Will Taylor the service advisor squeezed me in to the schedule and I had the battery.
20 June 2025
They make customer feel important
20 June 2025
Very professional garage
19 June 2025
Overall, the service, planning, and technical communication were well-handled. However, I was disappointed with the interaction I had with the representative. The person was not patient enough to engage in a respectful and clear manner. It's unreason
18 June 2025
In addition, valet cleaning was done poorly falling standards - when raised the concern to agent, the dismissive attitude and lack of accountability were entirely unacceptable!
17 June 2025
I didn't visit Sytner
16 June 2025
Sytner Sunningdale's service was excellent; they kept me informed every step of the way, and I'm very satisfied
16 June 2025
Simple to book, always great customer service from reception and technicians
16 June 2025
Everything was very flexible and I could drop off and collect the car when it suited me on separate days... Price was acceptable due to reduced labour rate for an older car. Gary was great.
16 June 2025
As above
15 June 2025
Very quick service, fair price
14 June 2025
Easy to book with lots of abailable slots. Customer service is excellent.
13 June 2025
It was good - no surprises
13 June 2025
As above
12 June 2025
My car was in because of a safety recall. I was given a courtesy car, free of charge & it was dealt with swiftly & efficiently.
11 June 2025
Good service advisor
11 June 2025
Great service as always from the team at ascot bmw
11 June 2025
Satisfied with service given Receptionist very efficient and polite
11 June 2025
I got what I wanted sorted and fixed in a timely manner
11 June 2025
Polite and efficient
11 June 2025
Communication good
11 June 2025
Sytner Sunningdale service department has ALWAYS been unbelievably helpful and a pleasure to deal with. I would never take our BMWs anywhere else.
08 June 2025
additional work tasks completed at same time
07 June 2025
Everything went well. Two trivial observations for improvements. 1. I asked for a chat/quote on two minor scratches. This didn't happen 2. The complementary car wash seemed rushed as both the paintwork and glass were very smeared.
07 June 2025
Reliable , efficient , friendly
06 June 2025
Efficient, professional and friendly
06 June 2025
Good service
06 June 2025
Colleagues and services were perfect
06 June 2025
As above
05 June 2025
Service was completed well before the estimated timeframe
24 August 2025
Outstanding