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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
679 ratings and 341 comments received in the last 90 days.
08 November 2024
Alex and Danny were very helpful throughout the process.
05 November 2024
Over the moon with the new car
04 November 2024
I was always kept up to date on the progress of the build of my vehicle from start to delivery.
04 November 2024
Friendly, welcoming and extremely knowledgable sales and finance team
31 October 2024
Great service and friendly
25 October 2024
Experience was great as mentioned above
20 October 2024
This was the most disappointing service that I have had in over 15 years of buying BMWs at the same centre. There is no direct line to the salesperson. Three different people during the sales process. Caused considerable stress throughout.
14 October 2024
Fast smooth purchase from someone who cares and know the product
07 October 2024
I was politely greeted, taken to Lauren's desk, offered a drink and my car was hidden with a lovely big bow! My daughter loved it! Delivery was great, ordered the car late Thursday and picked it up Monday.
04 October 2024
James and Rob have been very responsive to all queries both pre and post purchase
03 October 2024
No fault at all
03 October 2024
Efficient, friendly and knowledgeable service from James
02 October 2024
Car was spotless with a full tank of fuel, much appreciated
02 October 2024
Sunningdale, Mark in particular, were amazing. Looked after my family and I on hand over day like I was flying business class! Could!'t recommend more highly.
01 October 2024
The sales person was easy to deal with. Kept in contact and delivered the car with minimum fuss.
01 October 2024
99% was perfect and the very minor points that were not have been speedily and professionally remedied
29 September 2024
Friendly and attentive staff taking time to chat and make you feel at home. Smooth process with changing cars.
29 September 2024
great service from day of the order to the day we picked up our new car.
26 September 2024
Rob & Jay were both really helpful during the purchase. They helped find me the right car from available stock and guide me through the process. The handover with Lauren was seamless, quick and easy.
25 September 2024
Friendly and efficient service
25 September 2024
Sytner Sunningdale always had the best customer service
25 September 2024
Good Communication and information Good handover
22 September 2024
Jay was a great help and was nice to be Justine's final sale
19 September 2024
Very friendly and non pushy service. Simple and easy process, from start to finish.
17 September 2024
I believe the staff make a business & everyone at the centre is welcoming, friendly & knowledgeable. Thanks to Danny Bell who made the process very easy & made us feel very special with the "grand reveal" when we collected car.
14 September 2024
Lauren was very knowledgeable and friendly. Very smooth process
11 September 2024
Very helpful and made the buying experience fun. You are more likely to buy from someone you like and this was certainly the case. Very professional in their approach and made the whole process easy and straight forward.
09 September 2024
Clean tidy like you expect a prestigious car showroom to look
09 September 2024
I couldn't fault any part of the process. My picky criteria was listened to and fully supported. Each encounter was friendly and welcoming.
03 September 2024
I felt everything was done to make my experience as easy as possible.
30 August 2024
Fantastic Experience very professional service from Jay nothing was to much trouble and made the whole process of getting my new car a relaxing one. Also fantastic help and service from Alex to.
29 August 2024
Both Lauren Parker & Rob Hicks were fantastic throughout the purchase process & when mine & my dad's car were delivered. They're both extremely personable, professional, patient and took their time to explain everything & answered our questions.
28 August 2024
Lauren Parker was extremely welcoming and efficient. The handover was easy and she took the time to ensure I had everything I needed.
25 August 2024
Excellent very good. Very happy with my vehicle.
14 November 2024
Friendly staff, service completed quickly
14 November 2024
Everyone was happy made the whole process from booking on to leaving easy.. will definitely go back when my car needs a service..
13 November 2024
Easy to book, convenient location, great Customer service from the Service Advisor (Maya)
13 November 2024
Everything handled efficiently including extended warranty claim.
12 November 2024
Awesome
12 November 2024
Very pleased with the whole process
12 November 2024
BMW took care of my car..
12 November 2024
Everything completed to my satisfaction.
12 November 2024
Finished on time
11 November 2024
Didn't have to pay doesn't happen very often.
11 November 2024
The car is still veering out of line when in `automated' mode, which different to its behaviour in the first 18 months. I must assume that this is a result of a software change, as Sytner assure me it is not showing any faults.
11 November 2024
A very good experience from start to finish. The Service Adviser was extremely competent and engaging. Everything I wanted to know( before I needed to ask) Thankyou
11 November 2024
Very efficient
11 November 2024
Good staff and good value service
11 November 2024
Whilst it's a separate business, it still remains stir to BMW DNA.
10 November 2024
Service was conducted as expected. Customer experience was very satisfactory
10 November 2024
Totally brilliant service
10 November 2024
I had to buy a new battery when the explanation as to why, frankly, was not believable.
10 November 2024
Professional team, fully functional reception area with sofas, office desk, coffee/tea anrea and friendly staff.
10 November 2024
I got in late from my flight and I was told I would have to reschedule in 4 weeks time which I found silly but I contacted the Sunningdale and the agent was very good, he understood my situation and saw me anyway and gave me in depth information
10 November 2024
Professional and friendly staff, who are very helpful and give you regular updates.
10 November 2024
Service and full Check completed
09 November 2024
Quick and efficient with a clean car too
09 November 2024
I appreciated the complementary wash but it wasn't even done to a fairly basic standard
09 November 2024
Job completed by the time agreed, good communication and car returned to me clean inside and out.
09 November 2024
Friendly, welcoming and efficient
08 November 2024
Work done on time
08 November 2024
No hassle and accommodated a Saturday for recall.
07 November 2024
efficient service, kept informed of progress
07 November 2024
Quick and easy to book in and quick and easy on collection
07 November 2024
I was asked to change the time of my booking at the last night.
07 November 2024
Gary was great, helpful, polite and kept me informed.
06 November 2024
They normally have good availability to fit my needs and there is good access to and from without my car.
06 November 2024
Best branch
05 November 2024
Very thing was perfect, no complaints
05 November 2024
Top quality service
05 November 2024
All went as expected
05 November 2024
Very efficient staff. Alfie was very very good and on the ball.
05 November 2024
Overall just excellent service
05 November 2024
Another faultless visit to the after sales department at Sytner Sunningdale.. Diane Carpenter again ensured that my visit was stress free and made me feel like I was the only customer when in reality she's probably spinning plates!
05 November 2024
Very Professional and courteous front and service personnel
05 November 2024
Just had an mot this time , my car was very dirty and I requested NO wash as I though if it was washed there would not be enough time to give it a good wash , but it was washed , badly . Not what I requested but that's what I got.
05 November 2024
Quick and precision information made my life easier which gave me a prefect experience which all customers will enjoy and keep returning with this level of professionalism.
05 November 2024
The service staff are always polite and helpful
05 November 2024
Will was great
04 November 2024
Good customer service. Meet and greet
04 November 2024
Service completed promptly. Billy is an ambassador for your brand. Only work that is needed is recommended.
04 November 2024
Excellent service every time and bonus of a car valet only paint a star as was unable to book a prompt MOT
03 November 2024
Job completed on time right first time
02 November 2024
Pretty good
02 November 2024
Professional and courteous staff.
02 November 2024
Always attentive staff. Good comms.
01 November 2024
I was very satisfied with the service experience. Will Taylor did an excellent job handling the matter with my car quickly and reliably, providing all the necessary information and staying proactive throughout, also offering valuable advice.
31 October 2024
My car had an mot , service and the rear flip screen fixed/ repaired, Billy Burchell was very helpful and kept me updated on the progress throughout and Paul Tinner did a great job doing all the work
31 October 2024
We purchased our X5 5.0e from Sytner in Sunningdale in July this year and found the experience throughout the process thoroughly enjoyable, professional and helpful. Every contact since then has been equally positive, including our recent visit.
31 October 2024
Fantastic service , much better than Luton. Really impressed with the efficiency and professionalism throughout the experience
31 October 2024
Staff, all the arrangements went smoothly & customer care is excellent.
30 October 2024
It felt as I was an inconvenience
30 October 2024
Never had a problem!
30 October 2024
Super friendly & professional staff. Everything was explained in detail. The area available for me to work from etc.
30 October 2024
Very good
30 October 2024
Very satisfied
29 October 2024
Reset the bar of BMW service.
29 October 2024
Billy was brilliant and gave regular updates
29 October 2024
Quick and kept me up to date.
28 October 2024
Brake Fluid Service was okay, Will kept me up-to-date. Super happy with that however valet cleaning this was not properly done as advised. And also the tyre pressure indicator was on so I'm not sure how this was actually warning left in the dashboard
28 October 2024
Satisfied,was kept updated.
28 October 2024
I've been a customer of Sytner Sunningdale for a long time now and the service is always excellent
27 October 2024
As always, excellent service from Sytner Sunningdale.
26 October 2024
Friendly efficient staff good communication
25 October 2024
Very polite and knowledgeable staff & good facilities in reception area
24 October 2024
£500 for investigation, replacing a sensor and updating the software ( the later of which surely should be done for free) not good value
24 October 2024
Nice service area
23 October 2024
Billy Burchell was really friendly and helpful in finding a solution to the issues I had experienced with my key fob, great customer service thank you for your help
23 October 2024
Maya was a pleasure to deal with.
23 October 2024
See above....EGR was replaced. Car thoroughly valeted and aircon recharge for free..
23 October 2024
Same
23 October 2024
As above
23 October 2024
Alfie has been brilliant from start to finish.
23 October 2024
Professional, courteous and efficient.
22 October 2024
Happy with the maintenance No issues with the vehicles afterwards All service actions completed
21 October 2024
On this occasion everything went to plan which itself is a surprise.
21 October 2024
All went very smoothly and I was dealt with in a most pleasant and friendly manner.
20 October 2024
Lovely young man who sorted everything out even a last minute car as my car was not able to be driven due to a broken part done by the service team. Accidental clearly !
20 October 2024
service completed as secheduled
20 October 2024
Good comms and ultimately a good no nonsense service
20 October 2024
Excellent customer service
20 October 2024
Great service from Garry
20 October 2024
Easy to book in and no issues when car picked up
20 October 2024
Problem that I experience (brake squeak) was not located, however I was reassured that the brakes, suspension and tyres had been thoroughly inspected & given a clean bill of health.
20 October 2024
Easy check-in and I like the fact that you interact directly with the Tech (Alfie) looking after your vehicle. Nice surroundings and good coffee. Still think there is a BMW Tax but it is not exorbitant.
19 October 2024
Just a brake fluid service but got health check and video & adjusted tyre pressures and wash :) Price as quoted on booking site.
19 October 2024
Nothing to improve upon !
18 October 2024
Great experience. Maya prioritised my booking on the day to allow me to wait for the tyres to be changed in the morning and then drive away before 12
18 October 2024
I had to change my plans. Initially I thought my husband could collect me but this proved impossible and they managed to find a driver to bring me home so I didn't have to stay there all day.
17 October 2024
Went above and beyond to ensure customer satisfaction.
16 October 2024
Were very open when an issue emerged and provided a suitable loan car to ensure family plans weren't impacted. Adam & your driver also went above and beyond to track down our pushchair which we foolishly left in the loan car. Top service all round!
16 October 2024
The airbag was replaced, a health check carried out and the car cleaned and Maya was such a pleasant and helpful person to deal with.
16 October 2024
Service was expensive. I was quoted a fixed £120 to investigate (not fix) a problem with the alarm going off, which did not represent good value for money. I'm happy to pay for diagnostic effort up to a point, but not a flat £120 fee for no fix!
16 October 2024
You serviced and returned the car all as agreed.
15 October 2024
The service centre was clean and tidy. There were plenty of choice of drinks. The lounge area was also very comfortable and the communication from Billy was overall very good.
15 October 2024
The issue I have is I have already had both head lights replaced on my 2 series due to excessive condensation and one has now gone again but I still have to go through the drying out process next week I am booked in for the 2nd time in two weeks
15 October 2024
They were very accommodating
15 October 2024
Brilliant Service Swift response Keep you updated about the service etc Positive attitude of the staff
14 October 2024
The staff were friendly, helpful and kept me well informed throughout
14 October 2024
All the staff helpful and good to get the video health check of the vehicle.
14 October 2024
Everything went according to plan.
13 October 2024
I had a 'while you wait' service and my car went into the workshop straight away. I was looked after very well by Gary Docherty who kept me informed on the status of my car. I also liked the video of the car in the workshop - an excellent addition
13 October 2024
Lovely and welcoming. Very happy. Only issue was that no vac inside as promised.
13 October 2024
Friendly staff
13 October 2024
Maya was excellent.
13 October 2024
Kept me updated
13 October 2024
To be booked in for a service, then to be told of 2 recalls and then to be told no parts for the main recall is frustrating and requires another visit. I value my time hugely
12 October 2024
I am satisfied with the service although it took longer than usual, but they were communicating everything why it's getting delayed and possible time of completion.
12 October 2024
They did everything I asked for in good time.
12 October 2024
I have used Sytner Sunningdale both for car purchase and regular maintainance which apart from time taken to fault find on the odd occasion I have been satisfied.
12 October 2024
Very efficient
12 October 2024
Will Taylor managed my expectations very well
11 October 2024
Resolved issues efficiently and with a friendly manner
11 October 2024
My car didn't start when I got into it. It said ignition on and battery discharged. Appears that the technician had knocked the lights on and hadn't switched the ignition off. These things happen but I got soaked going in and out of the centre.
11 October 2024
Everything was really good, they were thorough, with extensive service and communication. I was informed about the app where I can find out my service history.
11 October 2024
Tis was safety recall and not a service
11 October 2024
Good service.Well done to Gary Docherty and his team.
10 October 2024
Did what they said they would
09 October 2024
I delivered my car at 8am, it was not taken until circa 1530. Was told would have update in an hour, this did not arrive. The cleaning of the car was rushed due to end of day.
09 October 2024
Good initiative from service representative to achieve a very good result
08 October 2024
The new process of not meeting the advisor when dropping off the car is a bit impersonal. Overall, the service was good and the service advisor was helpful but communication was not always timely
08 October 2024
Excellent service
08 October 2024
5 star requires outstanding service
08 October 2024
Booked my EGR recall in within a week of my enquiry. Drop off service was quick and easy, updated when needed, a slight inconvenience to as rectified by Billy and the team. I really appreciated the assistance.
07 October 2024
As above, still waiting for response despite leaving phone message and replying to email query from Alfie.
07 October 2024
Service and Will very good. Responsive and helpful. But costs very high.
07 October 2024
Was not shown around loan car was not given anything information about the recall or what it was for - was not called to say my car was done and ready for collection just poor service level
06 October 2024
Service plan completed Just had to leave the car for the full day rather than a slot time and quicker return
06 October 2024
Would of given 5 ?? but when we have had work done on the car in an other BMW garage it was always cleaned inside and out But not at Sunningdale. We were told it would be done, but sadly not. It's the finishing touches that make it 5??
06 October 2024
Once more I was taken care of by Diane Carpenter who is always the most professional, efficient and kind person. She's a huge asset to Sytner BMW and she represents the brand brilliantly.
05 October 2024
Very poor service, my needs / requirements were not met and the service advisor lied to me!
05 October 2024
The work itself was to the usual high standard that I have come to expect from Sytner Sunningdale. One male member of reception staff was coughing all of the time, walking all around the floor and into the office and maintaining the refreshments area
05 October 2024
The next service due light came on after 100 miles this seems to happen after each visit. I have a local mechanic who sorts it so no problem just irritating
05 October 2024
Not happy at all , i am very disappointed of my favourite brand
04 October 2024
Great friendly service and always kept informed.
04 October 2024
Our service was undertaken and completed as described and on time
03 October 2024
Maya was very communicative and even managed to fit me in at short notice after my appointment to resolve a small issue.
03 October 2024
My case worker Will was very responsive and helpful. Service was courteous and quick. Very friendly.
02 October 2024
Very good service and communication
02 October 2024
Friendly, efficient , good location for me
02 October 2024
I thought the price was expensive for an oil change.
01 October 2024
I was informed about every step of the process.
01 October 2024
All service elements completed on time
01 October 2024
Completely satised
01 October 2024
I did have a costings query but sorted out by one of the service folk
30 September 2024
Everyone I have met and spoken to has been great but I have had to return a few times this year as different things identified on each inspection
30 September 2024
Everything dealt with professionally in a timely manner.
30 September 2024
Asked central booking about a lift home after dropping off my car as was something I had experienced in the past. It seemed surprising to the team onsite that I brought it up. Took a taxi and everything else was fine.
30 September 2024
Service conducted on time, as per the requirement. Car cleaned very nicely.
30 September 2024
Sytner Sunningdale are, without doubt, the best car dealership I've ever dealt with. Great service, helpful & courteous. They put their customer first. Very rare
30 September 2024
The whole procedure went smoothly
29 September 2024
Efficient fair price and was ready within the advised time scales
29 September 2024
Comprehensive
29 September 2024
Well deserved
28 September 2024
Excellent service experience starting with a call prior to my service, quick and easy check-in, kept up to date during the day and easy collection when ready.
28 September 2024
Excellent service provided by the associate Maya. She was very helpful and ensured I knew everything in advance and no surprise.
28 September 2024
Very friendly efficient service
28 September 2024
Very efficient and helpful. Appreciate the car wash/clean
28 September 2024
Clean delivery
28 September 2024
Alfie called to explain the services required & costs & kept me informed along the way. We couldn't collect the car for a couple of days & Alfie was great in keeping it for us until we could get there. On collection he went through all the paperwork.
28 September 2024
Mia was really helpful in organising a lift for me to collect my car.
27 September 2024
Just simple and no hassle
27 September 2024
Did the job on time and provided a nice video
27 September 2024
Easy to book, car ready on time and courteous service
26 September 2024
Cannot fault the service - excellent. Took every step to make my life as easy as possible
26 September 2024
All that was on the job list was completed. Just two minor knock-offs: time between booking and availability of service dates was long; overnight stay for car required, work started late and ran out of time, therefore scheduling out of control.
25 September 2024
Professional, polite and car returned clean and polished
25 September 2024
John was great
25 September 2024
Again i was very happy with the service. I was getting regilar updates when my car was in in terms of time and if there was anything else that needed doing
25 September 2024
Was informed each step of the service inc costs and work carried out. Video was great and communication first class
25 September 2024
Quick service, space to work an free coffee
25 September 2024
Very attentive and informative all through the process
25 September 2024
The staff is extremely co-operative and understanding
25 September 2024
On time and punctial
25 September 2024
Overall customer experience
24 September 2024
Great friendly service and knowledgeable staff. Made me feel like a valued customer.
24 September 2024
Always efficient, and deal with any extra small issues
23 September 2024
Friendly staff Reception area very clean
23 September 2024
I was well looked after, had a chance to get some coffee and get on with work, and didn't have to wait long at all for the service. The communication throughout was perfect.
23 September 2024
Experience met expectations. No surprises. I was kept imformed throughout the day of the maintenance work.
23 September 2024
Prompt service and great feedback.
23 September 2024
All round excellent experience.
23 September 2024
On time, friendly and helpful.
23 September 2024
Good comms
23 September 2024
Took longer than expected
23 September 2024
Helpful professional staff, efficient service
23 September 2024
Great service
22 September 2024
Speed & Efficiency
22 September 2024
The service provided by Sytner Sunningdale and Will Taylor was great. There appears to be system issue as it didn't register that it was a waiting appointment. My requests to check a few other things didn't get registered either
22 September 2024
Gary was professional and did a great job with my vehicle
22 September 2024
Diane Carpenter is a star
22 September 2024
As above.
22 September 2024
Excellent service from Gary Docherty
22 September 2024
Very efficient and polite
21 September 2024
Always helpful and completed on time
21 September 2024
See above
19 September 2024
I was very disappointed with the way I was treated, I know BMW giving their customers high quality service but I was surprised to see my car dirty not valeted/washed.
19 September 2024
I travel to Sytner Sunningdale (15 miles) because I can trust them to do a really good job they are polite helpful and did the work while I waited
19 September 2024
Very responsive. Problem solved quickly. Good customer service.
19 September 2024
Always greated nicely, treated like a vip, and they always look after me and my cars....not much else to ask for.
18 September 2024
Asked for AdBlue and windscreen wash to be topped up but both were omitted.
18 September 2024
It was done in a timely manner with no extra work required
18 September 2024
great customer experience and the health check and complimentary wash after the work was great.
18 September 2024
As far as I can tell the service was successful in that the car is still running as expected - again a recall rather than a routine service.
18 September 2024
Sytner service is of top quality and seems to be a complete opposite regarding service delivery compared to my local service centre ( Inchcape Reading) - so I travel to Ascot although I live in Reading
18 September 2024
Everything done and explained
18 September 2024
Brilliant team, very professional, friendly and patient. Extremely nice reception, quick service, very well explained every step of the process
18 September 2024
Served the car within stated time efficiently
18 September 2024
They are very nice but just short of £600 for an hours work isn't value
18 September 2024
As above.
17 September 2024
Overall happy. I received a voice mail night before informing me this was a massive service, to arraive early as maynot be complete on time due to shortened hours on a sat. At point of booking and confirmation it was confirmed as normal service only.
16 September 2024
See above comment about Maya's customer service. Also work (MOT, airbag recall and idle check) where completed efficiently, and what couldn't be solved was booked for another time. Only a shame that there seems to always be a shortage of loan cars.
16 September 2024
Everything went according to plan - on time etc ..
16 September 2024
Maya did a great job in clearly communicating changes and timings, and made things very easy
16 September 2024
I truly believe from my experience that the service given at Sytner Sunningdale was excellent.
16 September 2024
Excellent advice and knowledge
16 September 2024
As above
15 September 2024
Kept me informed of the progress throughout the day very efficient staff
15 September 2024
Efficient service and friendly professional staff
15 September 2024
Very good service from Reception ( a really helpful chap, can't recall his name sorry) and the guy who explained the details on my mot. A very good experience overall
15 September 2024
Maya went out of her way to help me
15 September 2024
Helpful and friendly team, first class service
14 September 2024
Really great team with good customer service
14 September 2024
Personal attention for booking and service experience
14 September 2024
Having bought the car from Sytner Sunningdale but then servicing at Vines Guildford for its major service and having a terrible experience; it was refreshing to bring the car back to Sytner Sunningdale - they were amazing. Incredibly professional
14 September 2024
Booked my car in at quite short notice. Got a morning slot and the major service was done by 11am with a wash included. Easy, friendly, and happy to help.
14 September 2024
I was kept informed prior during and post visit, Maya my customer service advisor kept me updated.
12 September 2024
Attentive, professional and courteous staff.
11 September 2024
Swift and friendly service.
11 September 2024
Everything was completed ahead of schedule.
11 September 2024
Professional team
10 September 2024
Kept in touch by the team and very prompt
10 September 2024
Looked after me and my car.
10 September 2024
I had a great experience at the service centre and was sorted before time by Alfie
10 September 2024
Done and dusted as informed
10 September 2024
Extra work needed doing but was explained and priced clearly
10 September 2024
Staff were professional and polite. Service was carried out in a timely manner
10 September 2024
Best to date
09 September 2024
As always the service was efficient but had to wait an additional hour just to get the complimentary clean - which wasn't very good and had to do it again when I got home. Will not bother next time.
09 September 2024
I've given you 5 stars because I could not fault you.
09 September 2024
Easy to contact, efficient, courteous, all details backed up by courtesy messages. Friendly welcome, all organised, and ahead of schedule. Great team of people.
07 September 2024
Friendly professional manner and look to cross sell upsell in the correct way.
07 September 2024
No issues at all .
07 September 2024
Friendly welcome by at least two members of the service team when I arrived. An explanation as to what was to happen to the car that morning and confirmation of price. Kept to time. Very simple and easy process, thank you.
06 September 2024
Very convenient service
06 September 2024
Booking in was easy, kept up to date on the cars progress, work carried out explained by Will
05 September 2024
This was a recall and I was given update of each stages online. I also received a phone call. The only issue was that the car key battery discharged sign came up on the dashboard when I collected the car. This was not there when I dropped it off.
04 September 2024
In respoinse to the email from BMW advising me that if I tool my car to a franchise dealer to be serviced I would receive 40% discount on the parts as my car is 12 years old I went into Sytner for a quote and booked the car in.
04 September 2024
Timely
04 September 2024
Very professional and very thorough. Love the health check videos
04 September 2024
Very good service overall but marred by I did not get the video report of service Car was was patchy, wheels not cleaned, residue on windows
04 September 2024
Good service and clear explanation of the costs and the challenges.
03 September 2024
retrieved our vehicle, sourced required parts, and fixed accordingly
03 September 2024
Could not ask for more. Efficient and friendly staff. Really nice people which makes it a pleasure
02 September 2024
Sytner always make me feel welcome and treat me and my car respectfully. Communication was very clear and I was kept informed of my car's progress. There was no attempt to upsell me anything I don't need.
02 September 2024
I'm not sure that you are transparent with pricing. I booked an Oil Service at a price advertised, and then to be told on the day there are additional
02 September 2024
The service advisor was very professional.
02 September 2024
Recall repair was completed without fuss, a further issue with car was identified and rectified.
02 September 2024
John Young looked after me really well. the car came out perfect
02 September 2024
Always good service
02 September 2024
All v good
01 September 2024
Service with a smile !
01 September 2024
Everything completed with clear video
01 September 2024
Dealership staff very focused on best customer service.
31 August 2024
Professional
31 August 2024
We have 3 BMWs and always use Sytner Sunningdale as we receive excellent service from Mark and know that we are getting a reliable, honest and transparent service
30 August 2024
I was completely satisfied with the service experience at Sytner Sunningdale. I was kept informed of work progress via the smartphone app and the whole process from start to finish was so worry free.absolutely everything was taken care of.
30 August 2024
Alfie Armes managed my service in a professional /friendly manner. Sadly the software update didn't take place as originally expected but Alfie secured a follow up appointment quickly. He also took the time to link up my phone via Bluetooth.
30 August 2024
Excellent personal feedback video from bmw re works carried out, very professional service
29 August 2024
Great service and communications throughout.
29 August 2024
Work done as required
29 August 2024
Maya came introduced herself, explained what was happening and kept me informed. She was very friendly and professional
28 August 2024
efficient
28 August 2024
Friendly, knowledgable professional service.
28 August 2024
I could wait while my service was being completed.
28 August 2024
There were some problems but these were dealt with swiftly and efficiently
27 August 2024
Good service. Waiting area could be more comfortable.
27 August 2024
Very good and efficient.
27 August 2024
Lovely staff. Extra added to service for free.
27 August 2024
I asked if my car could be finished a little earlier than originally agreed and it was, really helped me out! Thank you!
26 August 2024
Maya was very friendly and provided me with all the information I needed.
26 August 2024
Very good customer care although they lost my MOT certificate and I'm still awaiting a copy. That was last Wednesday and it's now Monday so I feel I have to chase them!
26 August 2024
I was fully informed after the service on what had been done
26 August 2024
Great experience
26 August 2024
Transmission oil service and replacement brake pads carried out within the timescale indicated
26 August 2024
The service centre Team at BMW Ascot are super helpful and really friendly. I've been a customer for nearly 20 years by way of purchase and servicing, and the team have consistently delivered high quality customer experience.
25 August 2024
Efficient, courteous and professional service at all times. I was looked after by Billy Burchell and he kept me well informed about the progress and what was being done.
25 August 2024
I was spoken to by the service advisor who told me how long the job was going to take and if I had any questions - I was impressed at how polite he was and I asked about another recall I was told about - it didn't apply to my car
25 August 2024
it was very good
25 August 2024
They fixed my issues that my car came in for
25 August 2024
Everyone was very helpful
25 August 2024
Customer service went above and beyond expectations helping me by collecting and delivering car back to me after servicing the car. Can't thank them enough
25 August 2024
????
24 August 2024
Very professional approach and smooth execution
22 August 2024
John called me and assured me that he would do all he can to sort the problem. I was without car for two weeks but was worth it.
22 August 2024
They investigated and repaired / sorted everything that needed repaired/ sorted.
21 August 2024
They always do as much as they can for you
21 August 2024
Staff make everything easy. As an eldery customer this is very important to me.
21 August 2024
Very easy to made an appointment and get a price for the service. Very good service on site.
21 August 2024
Nothing to complain about just it took a little too long.
14 November 2024
Welcoming