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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
563 ratings and 257 comments received in the last 90 days.
25 December 2024
Lauren Hamill was a real pleasure to work with at Sytner Sunningdale. Friendly responsive and knowledgeable.
23 December 2024
Very Friendly
19 December 2024
I have purchased my previous three cars from Sytner Sunningdale and have never been disappointed with the service, assistance and customer care. Nothing is too much trouble.
13 December 2024
Great customer service and information from start to finish
07 December 2024
Yes all staff were very friendly.
27 November 2024
Staff couldn't be more helpful and informative - Mark was excellent throughout
23 November 2024
Mark Garrett at Sunningdale, Surrey, BMW, is the answer.
23 November 2024
As above and good handover if new car
14 November 2024
Welcoming
08 November 2024
Alex and Danny were very helpful throughout the process.
05 November 2024
Over the moon with the new car
04 November 2024
Friendly, welcoming and extremely knowledgable sales and finance team
04 November 2024
I was always kept up to date on the progress of the build of my vehicle from start to delivery.
31 October 2024
Great service and friendly
25 October 2024
Experience was great as mentioned above
20 October 2024
This was the most disappointing service that I have had in over 15 years of buying BMWs at the same centre. There is no direct line to the salesperson. Three different people during the sales process. Caused considerable stress throughout.
09 January 2025
Service was completed, full explanation of work performed, didn't feel I was being pressured into doing more unnecessarily.
09 January 2025
no issues across the whole process
09 January 2025
Everything as expected
07 January 2025
Excellent service
06 January 2025
Mainly due to politeness of staff
06 January 2025
Good service. I didn't wait around long to drop or pick up my car, and the cost was reasonable.
05 January 2025
Prompt knowledgable service, very professional team
04 January 2025
Friendly and always kept me updated with progress
02 January 2025
The service agent Will had to be chased for updates constantly and didnt call back when he said he would. He also claimed the vehicle was being worked on when it wasnt, the car has live tracking showing its movements and when the bonnet is open etc.
02 January 2025
Good service
31 December 2024
I am extremely satisfied with my service experience. The attention to detail, clear communication, and friendly approach from the team made my visit truly enjoyable. The team ensured every question was answered, and every concern was addressed.
30 December 2024
Work was conducted professionally - good service
30 December 2024
Excellent service
29 December 2024
I feel that 'Billy' acted like the stereotypical 'used car salesman', and that somehow I have been conned. I still can't believe I ended up leaving a BMW main dealership, not knowing if the car is safe to drive.
29 December 2024
Friendly
28 December 2024
Everything done as requested swiftly and kept up to date with progress, brilliant service.
27 December 2024
Excellent service
27 December 2024
Excellent service. Friendly, set up car on hand over, good test drive
25 December 2024
Always happy with their customer service
25 December 2024
All good
25 December 2024
Efficient Friendly Helpful
24 December 2024
Very informative and helpful team. Work all completed as required
24 December 2024
Even cleaned the car
24 December 2024
The staff ( in this case Gary Parkinson) are always polite and professional. They are customer focussed and ready to listen.
24 December 2024
Service completed during estimated time. Service adviser kept me informed and fitted me in quickly when an issue was discovered under warranty.
23 December 2024
Repair enabled car to pass MoT
23 December 2024
Good service, car well cleaned, extras done as requested.
23 December 2024
Very
22 December 2024
I left the car in the morning, was later advised that it should be 4 pm for the MOT & oil change to be done. I called at 5 pm, got a call back at 5:35 pm to be told that I needed to collect the car by 6 pm, when I suggested 6:10 pm, they said no.
22 December 2024
Kept informed of cost and service progress. Booking in and collection efficient.
22 December 2024
They forgot to have navigation update available
22 December 2024
Great service
21 December 2024
Just very pleased all round
19 December 2024
Cant say one thing and do another.
19 December 2024
Always greeted with friendly and helpful team especially Billy Burchell who looked after me and kept me updated. However a star was lost due to waiting 2 months for an appointment as needed courtesy car.
19 December 2024
Great customer service
19 December 2024
Delivered as promised
19 December 2024
All completed on time
19 December 2024
Great
19 December 2024
No issues
19 December 2024
Why ask to drop off car in morning when it is not expected to be serviced till the end of the day. I received my car with my iDrive changed and had to reconnect my phone to the car ...... was not told about this. Normally the service is very good.
18 December 2024
It would have been 5 stars but I thought for a major service it entered the workshop fairly late on (afternoon) even though I was at the service centre just after 08.00.
17 December 2024
My car was recalled parts fitted and car was valeted
17 December 2024
Best service from any dealer - ever
17 December 2024
It seems the answer to questions is based on a manual of things to try rather than knowledge so room for error is high and there is no proper explanation.
16 December 2024
It's 4 just because my booking was completely messed up. It was the wrong name, reg number, and address. Other than that, it was 5 star.
16 December 2024
Really good communication throughout.
16 December 2024
Completely satisfied.
15 December 2024
The service was efficient however one of the jobs I requested be done did not get completed. I only realised this after I got home
14 December 2024
Maya was friendly, efficient, kept me updated and my car was ready before the time I requested. However, I had been told my car had been hoovered as requested, but it hadn't & had a dirty puddle of water left in the driver footwell on my winter mats
14 December 2024
I completed the check via your text message then had to answer the questions again at check in, so what was the point.
12 December 2024
I was welcomed on arrival and kept informed of the process of my vehicle.
12 December 2024
So easy to deal with and always keep me informed of progress
12 December 2024
Excellent service and a great job
11 December 2024
The sms you send to invite to the survey is rude.. told you this several times and you didn't listen
11 December 2024
Please upgrade your coffee and hospitality offer - other than this it would have been 5 star!
10 December 2024
Good service but the price of the service went up £300 in 9mths
10 December 2024
The vehicle horn is broken and not fixed - I was told this was completed. Nobody has returned my calls to help me fix it.
10 December 2024
All staff were courteous, friendly and professional. Very impressed by feedback before, during and after my cars service
10 December 2024
I this issue solve first, plus Gary help me on some other things I was facing.
09 December 2024
Generally happy but a bit mixed up when booking in
09 December 2024
Did what I needed
09 December 2024
Expectations met
08 December 2024
Left wing mirror needed repairing and the car needed to be kept overnight. I think this could've been anticipated. I then wouldn't have needed to organise transport home on the day.
08 December 2024
No understanding that I have a job and need my car. The fact that my car was there Saturday made no odds. Absolutely no apology for the delay. I was the last customer in the service centre.
08 December 2024
Resolved the issues with good expectation management
08 December 2024
Very professional, work is carried out in the time estimated and very helpful
08 December 2024
Very quick at getting booked in
08 December 2024
The service centre fitted me in very quickly and this ensured that my service history was kept upto date and on time.
07 December 2024
Told I could overrun service by 3000 miles so was waiting to do at same time as brake pads. Then had emergency warning light, rang & was told it was 1000 miles not 3000 so as due to drive to Scotland next week had to fit in short notice appointment
06 December 2024
Polite, informative staff offering a professional service. There was a comfortable seating area and I enjoyed a complimentary coffee whilst my vehicle was being attended to.
06 December 2024
Good customer service at point and entrance..no waiting around.
05 December 2024
Always good service and nice
05 December 2024
Work clearly explained
05 December 2024
Katie from the body shop team was very helpful with the whole process - thank you!
05 December 2024
Every member of the team is highly professional, friendly and efficient.
04 December 2024
Service was carried out as planned
04 December 2024
Very good
04 December 2024
Polite and professional staff
04 December 2024
Always excellent service at Sytner, so nice to be kept informed of what is happening with the car, the health check is great and car wash, and of course the very pleasant staff. I won't go anywhere else
03 December 2024
Kept me waiting with no feedback.
03 December 2024
Friendliness and hospitality during the visit.
03 December 2024
All work completed in line with my expectation.
02 December 2024
Easy to book
02 December 2024
Good customer service personnel
02 December 2024
I was overcharged for the Front wiper blades. I was charged full RRP at £63.24 whereas I had agreed on the digital checkin app to pay £39.99. Sytner have requested my bank details and said they will give me a rebate but it has not happened yet.
02 December 2024
Along with the recent service carried out on my vehicle, I had also asked the team to fix the driver side door trim issue At the time of collection of the vehicle I was told that it was now fixed and I was charged accordingly It is still not fixed.
02 December 2024
Switched for another BMW centre and extremely surprised how vastly different the experience was. Like night and day! Wish I had switched sooner
02 December 2024
Changed the brake fluid in the time given and washed my car as requested
02 December 2024
Efficient, polite service. Only cost was an issue.
02 December 2024
Excellent check-in, service update, explanation of the costs, collection process. Very pleasant reception area.
01 December 2024
Pleasant experience with the sales team, friendly staff
01 December 2024
Great service and efficient fault finding for an unforseen problem
01 December 2024
The staff were very cheerful & helpful. The service was free but I am sure thorough. We liked the atmosphere of Sytners and it suggested good values
30 November 2024
Staff always pleasant. Good communication. Job completed within given time frame.
30 November 2024
Was advised by phone that car was currently being washed and to collect at 2pm - turned up at 2pm to be told that if I would have to wait further 50 mins for car to be washed so didn't bother - very poor customer service.
29 November 2024
Great team and nice showrooms
29 November 2024
Excellent, apart from the fact you need a bigger car park.
28 November 2024
My vehicle was in for some recalls, all done within one day with good communication from the service advisor, video VHC was very good to show any issues with my vehicle.
28 November 2024
Work carried out as stated by these service manager.
28 November 2024
Easy to book, easy to use the service. Communicative. Knew my service was covered by leasing company. Very happy.
28 November 2024
Excellent customer service from the BMW team
28 November 2024
.
27 November 2024
Overall good but took a day more than anticipated
27 November 2024
Again excellent experience
27 November 2024
Great service, great team, really professional
27 November 2024
somewhere to sit and work, coffee & snacks available, friendly staff
27 November 2024
Calmly diagnosed the problem and then explainedwhat had to be done in plain English.
26 November 2024
Reliable and trustworthy engineers.
25 November 2024
I appreciate the fact that bmw repaired the coolant leak at no cost to me
25 November 2024
Polite and professional service. Convenient location.
24 November 2024
Kept me informed and updated
24 November 2024
Work completed as promised. Loved the video explaining any issues.
24 November 2024
Had to wait to check in and on retrieval of the car
24 November 2024
I have used this company for many years and have never had an issue or problem
24 November 2024
Prompt service and everything was explained well. Somewhere to sit and work while the car was being serviced.
23 November 2024
Quick and easy
23 November 2024
Well, I was told it would just be an oil change. In fact it was really a major service. I would not therefore have booked in for a 'while you wait service'. Frankly, it messed up my schedule for the rest of the day.
22 November 2024
Convenient and easy to get to
22 November 2024
Friendly and go the extra mile
22 November 2024
All was done in a timely manner, didnt have to wait
22 November 2024
Quick and efficient, staff were pleasant, professional and well mannered.
21 November 2024
I travel over 90 miles round trip to have my car serviced at this dealership as I find it to be one of the best around.
21 November 2024
I only took my car to the service centre in Ascot
21 November 2024
On time, easy to book, good communication
20 November 2024
Kept me informed during the whole service and MOT process
19 November 2024
Confidence of BMW ability.
19 November 2024
Everything completed as expected
19 November 2024
Very polite, keep you informed, quite comfortable for a 'waiting service' , hot drinks available
19 November 2024
Sytner Sunningdale are the most professional car service team I have ever dealt with.
19 November 2024
Good customer experience
18 November 2024
Work was done early
18 November 2024
Very satisfied because the staff were well trained and highly professional
18 November 2024
All fine
18 November 2024
All work done in the time stated
18 November 2024
I had a oil change done which has set off the engine management light when the car was being brought back to me, was reset by bmw but now the engine light stays on, was told it was the Vanos System or something
18 November 2024
The advisor / technician couldnt answer a queston i had. Plus i waited 20 minutes extra to take the car away because the advisor went out for lunch and didnt tell anyone to process the final paperwork in his abscence
18 November 2024
Prompt accurate timeline Clear explanations
18 November 2024
Overall good service from the advisor and a great video from the technician working on the car
18 November 2024
Service done, car cleaned, in a timely way
17 November 2024
At collection I was told "all was well" as indicated by the ticks on the checklist. Contrary to the screen showing "battery very low" and the radio was left on. When I queried this it I was told to put it on trickle charge at home. NOT an easy task!
17 November 2024
I got everything I wanted
17 November 2024
All work completed quickly as to be expected.
16 November 2024
2 recalls dealt with plus 2 new tyres fitted with excellent communication before and during visit. Exceptionally friendly and efficient staff at South Ascot.
15 November 2024
The service was promptly done and met my expectations
14 November 2024
Friendly staff, service completed quickly
14 November 2024
Everyone was happy made the whole process from booking on to leaving easy.. will definitely go back when my car needs a service..
13 November 2024
Everything handled efficiently including extended warranty claim.
13 November 2024
Easy to book, convenient location, great Customer service from the Service Advisor (Maya)
12 November 2024
Finished on time
12 November 2024
Awesome
12 November 2024
Very pleased with the whole process
12 November 2024
BMW took care of my car..
12 November 2024
Everything completed to my satisfaction.
11 November 2024
Didn't have to pay doesn't happen very often.
11 November 2024
The car is still veering out of line when in `automated' mode, which different to its behaviour in the first 18 months. I must assume that this is a result of a software change, as Sytner assure me it is not showing any faults.
11 November 2024
Very efficient
11 November 2024
Good staff and good value service
11 November 2024
A very good experience from start to finish. The Service Adviser was extremely competent and engaging. Everything I wanted to know( before I needed to ask) Thankyou
11 November 2024
Whilst it's a separate business, it still remains stir to BMW DNA.
10 November 2024
I got in late from my flight and I was told I would have to reschedule in 4 weeks time which I found silly but I contacted the Sunningdale and the agent was very good, he understood my situation and saw me anyway and gave me in depth information
10 November 2024
Professional and friendly staff, who are very helpful and give you regular updates.
10 November 2024
Service was conducted as expected. Customer experience was very satisfactory
10 November 2024
I had to buy a new battery when the explanation as to why, frankly, was not believable.
10 November 2024
Professional team, fully functional reception area with sofas, office desk, coffee/tea anrea and friendly staff.
10 November 2024
Service and full Check completed
10 November 2024
Totally brilliant service
09 November 2024
I appreciated the complementary wash but it wasn't even done to a fairly basic standard
09 November 2024
Job completed by the time agreed, good communication and car returned to me clean inside and out.
09 November 2024
Friendly, welcoming and efficient
09 November 2024
Quick and efficient with a clean car too
08 November 2024
No hassle and accommodated a Saturday for recall.
08 November 2024
Work done on time
07 November 2024
Gary was great, helpful, polite and kept me informed.
07 November 2024
I was asked to change the time of my booking at the last night.
07 November 2024
efficient service, kept informed of progress
07 November 2024
Quick and easy to book in and quick and easy on collection
06 November 2024
They normally have good availability to fit my needs and there is good access to and from without my car.
06 November 2024
Best branch
05 November 2024
Very thing was perfect, no complaints
05 November 2024
Top quality service
05 November 2024
All went as expected
05 November 2024
Very efficient staff. Alfie was very very good and on the ball.
05 November 2024
Overall just excellent service
05 November 2024
Another faultless visit to the after sales department at Sytner Sunningdale.. Diane Carpenter again ensured that my visit was stress free and made me feel like I was the only customer when in reality she's probably spinning plates!
05 November 2024
Very Professional and courteous front and service personnel
05 November 2024
Just had an mot this time , my car was very dirty and I requested NO wash as I though if it was washed there would not be enough time to give it a good wash , but it was washed , badly . Not what I requested but that's what I got.
05 November 2024
Quick and precision information made my life easier which gave me a prefect experience which all customers will enjoy and keep returning with this level of professionalism.
05 November 2024
The service staff are always polite and helpful
05 November 2024
Will was great
04 November 2024
Good customer service. Meet and greet
04 November 2024
Service completed promptly. Billy is an ambassador for your brand. Only work that is needed is recommended.
04 November 2024
Excellent service every time and bonus of a car valet only paint a star as was unable to book a prompt MOT
03 November 2024
Job completed on time right first time
02 November 2024
Pretty good
02 November 2024
Professional and courteous staff.
02 November 2024
Always attentive staff. Good comms.
01 November 2024
I was very satisfied with the service experience. Will Taylor did an excellent job handling the matter with my car quickly and reliably, providing all the necessary information and staying proactive throughout, also offering valuable advice.
31 October 2024
My car had an mot , service and the rear flip screen fixed/ repaired, Billy Burchell was very helpful and kept me updated on the progress throughout and Paul Tinner did a great job doing all the work
31 October 2024
Staff, all the arrangements went smoothly & customer care is excellent.
31 October 2024
Fantastic service , much better than Luton. Really impressed with the efficiency and professionalism throughout the experience
31 October 2024
We purchased our X5 5.0e from Sytner in Sunningdale in July this year and found the experience throughout the process thoroughly enjoyable, professional and helpful. Every contact since then has been equally positive, including our recent visit.
30 October 2024
Super friendly & professional staff. Everything was explained in detail. The area available for me to work from etc.
30 October 2024
It felt as I was an inconvenience
30 October 2024
Never had a problem!
30 October 2024
Very good
30 October 2024
Very satisfied
29 October 2024
Billy was brilliant and gave regular updates
29 October 2024
Quick and kept me up to date.
29 October 2024
Reset the bar of BMW service.
28 October 2024
Brake Fluid Service was okay, Will kept me up-to-date. Super happy with that however valet cleaning this was not properly done as advised. And also the tyre pressure indicator was on so I'm not sure how this was actually warning left in the dashboard
28 October 2024
Satisfied,was kept updated.
28 October 2024
I've been a customer of Sytner Sunningdale for a long time now and the service is always excellent
27 October 2024
As always, excellent service from Sytner Sunningdale.
26 October 2024
Friendly efficient staff good communication
25 October 2024
Very polite and knowledgeable staff & good facilities in reception area
24 October 2024
£500 for investigation, replacing a sensor and updating the software ( the later of which surely should be done for free) not good value
24 October 2024
Nice service area
23 October 2024
Alfie has been brilliant from start to finish.
23 October 2024
As above
23 October 2024
Same
23 October 2024
See above....EGR was replaced. Car thoroughly valeted and aircon recharge for free..
23 October 2024
Maya was a pleasure to deal with.
23 October 2024
Professional, courteous and efficient.
23 October 2024
Billy Burchell was really friendly and helpful in finding a solution to the issues I had experienced with my key fob, great customer service thank you for your help
22 October 2024
Happy with the maintenance No issues with the vehicles afterwards All service actions completed
21 October 2024
All went very smoothly and I was dealt with in a most pleasant and friendly manner.
21 October 2024
On this occasion everything went to plan which itself is a surprise.
20 October 2024
Problem that I experience (brake squeak) was not located, however I was reassured that the brakes, suspension and tyres had been thoroughly inspected & given a clean bill of health.
20 October 2024
Easy check-in and I like the fact that you interact directly with the Tech (Alfie) looking after your vehicle. Nice surroundings and good coffee. Still think there is a BMW Tax but it is not exorbitant.
20 October 2024
Great service from Garry
20 October 2024
Excellent customer service
20 October 2024
service completed as secheduled
20 October 2024
Lovely young man who sorted everything out even a last minute car as my car was not able to be driven due to a broken part done by the service team. Accidental clearly !
20 October 2024
Easy to book in and no issues when car picked up
20 October 2024
Good comms and ultimately a good no nonsense service
19 October 2024
Nothing to improve upon !
19 October 2024
Just a brake fluid service but got health check and video & adjusted tyre pressures and wash :) Price as quoted on booking site.
18 October 2024
I had to change my plans. Initially I thought my husband could collect me but this proved impossible and they managed to find a driver to bring me home so I didn't have to stay there all day.
18 October 2024
Great experience. Maya prioritised my booking on the day to allow me to wait for the tyres to be changed in the morning and then drive away before 12
25 December 2024
Very clear explanation and continued support